Store FAQs:
 

All measurements seem to be in milimeters (mm) - what is it in inches?

Milimeters is the standard measurement used for jewelry and gemstones. 6mm = approximately 1/4 inch.

What is the charge for shipping?

Shipping is cost (as calculated by USPS) + $3.5. The $3.5 is not a handling fee or surcharge - it covers shipping insurance, delivery confirmation, as well as packaging materials. Customers are responsible for any customs charges and/or taxes imposed by their country on imported merchandise. It is the customer's responsibility to be aware of what may or may not be legally imported into their country.

What methods of payment do you accept?

Credit cards (Visa, Mastercard, Discover, and American Express) are accepted via PayPal. You may also mail in a cashier's check or money order in U.S. funds. Mail in payments should be made out to Jill Nightingale and can be sent to:

Jill's Jewelry & Opal Treasures

5147 Europa Dr unit I

Boynton Beach, FL 33437

Item(s) will be reserved for one week following your order.

How is my credit card information protected?

When you submit your order it is protected by SSL (note the lock on the bottom of your browser screen) so that all information transmitted is secure. If you prefer not to send credit card information over the internet, you may also choose to pay via cashier's check or money order.

How long will it take for my order to be shipped?

Webstore orders for instock items are shipped within 1-3 business days from receipt of payment. Custom orders and those that note shipping times may take up to 10 business days to be shipped. You will receive an e-mail when your payment is received and another e-mail letting you know when your order is on its way.

What is your return policy?

Your satisfaction is guaranteed. If you are unhappy with your purchase for any reason, please contact us. You may return the item(s) in original, unaltered, condition within 7 days of the receipt of your purchase. The item(s) must be mailed back with insurance and tracking. Custom orders are not refundable. Return shipping is not refundable, however your initial shipping charge (1st class mail within the US only) is.